SAFER Gambling
Sporting Index is dual regulated, with fixed odds betting licenced by the Gambling Commission and sports spread betting and financial leveraged trading regulated by the Financial Conduct Authority.
fca-regulated activities
If you wish to discuss our FCA regulated services or spread betting platform then please contact us and for information on Client Vulnerability please visit this page.
SAFER Gambling Policy (GAMBLING COMMISSION-RELATED ACTIVITIES)
Sporting Index is committed to providing safe and responsible gambling within a regulated environment and to ensure its customers have an enjoyable gambling experience.
We do understand that for some people gambling can become a problem - to assist you we offer a range of advice and account options to help you manage your gambling. These give you control of both the time and money you spend gambling.
Find out more about each section by clicking the links below:
Contact us if you wish to setup spread betting restrictions.
Fixed Odds Deposit Limit
If you want an extra safety net while gambling you can place deposit limits placed on your fixed odds ledger.
Setting a deposit limit will restrict the net amount you can deposit into your fixed odds wallet over a chosen time period. You can set a daily, weekly or monthly (30 days) fixed odds deposit limit. Please note that these limits apply only to net amounts paid or transferred into your fixed odds wallet and will not affect your main spread betting account.
To change your deposit limits login to your account click on 'My Account' and then 'Safer Gambling'. Or please contact our customer service team for details on info@Sporting Index.com or 0208 1454 080.
FIXED ODDS Timeouts
If you want to take a short break from using our Fixed Odds or Virtual Sports services you can do so by taking a timeout for a specified period of 1 day up to a maximum of 6 weeks.
Once you request a timeout from Fixed Odds you will not be able to use that part of the account, although you will be able to access your account to withdraw any remaining balance. It will not be possible to reactivate your account until the timeout period has ended.
To request a timeout period for our Fixed odds service please log in to your account and click on the Safer Gambling tab, this is located in the account details section of ‘My Account’. https://www.sportingindex.com/Account/
Once the requested timeout period has finished, you can continue to use the account.
To request timeouts from our Virtual Sports service, please email our back office team on services@SportingIndex.com with your request.
If you want to prevent yourself from gambling for a longer period of time you may wish to Self-Exclude, as detailed below.
FIXED ODDS SELF-EXCLUSION
There follows a description of our procedures for self-exclusion.
You may request to be self-excluded from our fixed odds and casino services at any time for an initial minimum period of six months. You have the option of extending this for one or more further periods of at least six months at any time up to a total of up to five years.
To do so please log in to your account and click on the Safer Gambling tab, this is located in the account details section of ‘My Account’. https://www.sportingindex.com/sports/login?myaccount=safergambling
If you do not wish to self-exclude online and/or you are considering self-excluding from our Spread Betting service you may request to self-exclude over the telephone by calling our Back Office team on 01727 895000; or by email to self-exclusion@sportingindex.com.
Upon receipt of a self-exclusion request we shall take steps as soon as reasonably practicable to prevent you for an initial six month period (or for such extended period as you may have specified) from participating in the gambling and/or betting service that you have requested to be excluded from.
At the end of your initial six months self-exclusion period (or at the end of such extended period as you may have specified), your self-exclusion will remain in place for a minimum of seven years, unless and until you confirm to us in person or over the telephone that you wish to resume participating in the gambling and/or betting service that you are currently self-excluded from. Upon receiving this confirmation, we shall email you a self-exclusion revocation form. It is your responsibility to sign this form and to return it to us by email to self-exclusion@sportingindex.com. Please note that you are required to take this action in order for our self-exclusion revocation procedures to take effect.
Upon receipt of a signed self-exclusion revocation form, we shall give you 24 hours to cool off before you may resume participating in the gambling and/or betting service that you are currently excluded from. You may withdraw your self-exclusion revocation at any time during the cooling off period.
Please note that we are not required to, and do not, carry out any particular assessment or judgment as to whether a previously self-excluded individual should again be able to participate in the gambling and/or betting services we offer.
We assume no legal duty to you in relation to your request to self-exclude. We expressly disclaim any legal liability for the consequences of your continuing to participate in our gambling and/or betting services as a result of a failure by us to implement our self-exclusion procedures following receipt of your self-exclusion form.
If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all fixed odds online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk. We also recommend that consideration is given to the installation of software that will allow you to block access to internet fixed odds and/or casino gambling websites as described in the Filtering Systems section below.
product block
You may also choose to place a product block on virtual sports or casino. This will permanently block access to the product in question.
To do so please log in to your account and click on the Safer Gambling tab, this is located in the account details section of ‘My Account’. https://www.sportingindex.com/sports/login?myaccount=safergambling
Staff training
Our customer service staff receive dedicated training so they are fully aware of the issues of problem gambling.
Maintaining control
Whilst the majority of people do bet within their means, for some gambling can become a problem. It may help you to keep control by following these guidelines:
- Gambling should be entertaining and not seen as a way of making money
- You should establish limits for deposits, stakes, and even losses before you start gambling
- Avoid chasing losses
- Only gamble what you can afford to lose
- Keep track of the time and amount you spend gambling
- If you want to have a break from gambling you can use our self-exclusion measure (details are provided above)
- If you need further help or to talk to someone about responsible gambling then contact one of the appropriate organisations, whose details are listed below:
- Gamblers Anonymous: www.gamblersanonymous.org.uk
- GamCare: www.gamcare.org.uk or UK helpline 0808 8020 133
- Gambling Therapy: www.gamblingtherapy.org
- Gamble Aware: www.gambleaware.co.uk
- GAMSTOP: www.gamstop.co.uk
Problem gambling
- If you are concerned that gambling may be having a negative impact on your (or someone else's) life, then the following questions may help you find out:
- Do you stay away from work, college or school to gamble?
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
- Do you gamble until you lose all your money?
- Have you ever lied to cover up the amount of money or time you have spent gambling?
- Have others ever criticised your gambling?
- Have you lied, stolen or borrowed to maintain betting habits?
- Have you lost interest in your family, friends or hobbies?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
- If you have answered ‘yes’ to any of the above questions, it is possible you may be suffering from gambling related harm. To speak to someone about this, please contact one of the appropriate organisations listed above.
Underage gambling
It is against the law for those under the age of 18 to open an account and bet with us. We take our responsibilities in this regard very seriously. We carry out age verification checks on all customers. We reserve the right to ask for proof of age from any customer, and customer accounts may be suspended until satisfactory proof of age is provided or if we think the account may be being used by someone under the age of 18. Anyone under the age of 18 found to be using this site will have any winnings forfeited and also will be reported to the police. Sporting Index displays an 'over 18's only' message on all its web pages.
Filtering systems
If you share your computer with friends and family who are under the legal age to register or bet with our site, or if you believe that you may have a gambling problem, there are a number of third-party applications that can be used to monitor or restrict the computer's access to the internet:
- The Internet Matters website, run by an independent not-for-profit organisation to help parents keep their children safe online, provides a guide on how to set parental controls on computers and mobile devices: www.internetmatters.org
- Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com
- Cyberpatrol safety software enables control of internet access: www.cyberpatrol.com
- Gamblock software blocks access to gambling websites: www.gamblock.com
- CYBERsitter filtering software allows parents to add their own sites to block: www.cybersitter.com
WITHDRAWaLS
You can remove the option to cancel online withdrawal requests, to do so just contact us on 0208 1454 080, live chat or info@SportingIndex.com with your request.
You will receive confirmation once your request has been completed.
