What sort of hardware and software do I need to run the Sporting Index site on my computer?
Hardware
Any modern PC, purchased within the last 7 years can be used to connect to our site and run our interface. For the more technically minded - any computer with a Pentium IV or better CPU and at least 1GB of memory will be absolutely fine.
Screen Resolution
The minimum screen resolution that your monitor should be set to is 1024x768. This can be configured by going into the Control Panel, clicking on ‘Display’, then clicking on the ‘Settings’ tab and moving the Screen Resolution slider to the desired setting. It’s worth noting that the resolution options will be severely limited if you don’t have the correct video drivers installed. For advice and assistance, please do not hesitate to contact our support team on 0208 1454 090.
Supported Operating Systems
The following Operating systems are fully supported:
Windows 2000, XP, Vista, Windows 7
Mac OSX, 10.1.x 10.2.x 10.3.x or above
Supported Internet Browsers
The following Browsers are supported:
On Windows : Internet Explorer, Firefox 1.x and above, Mozilla 1.xand above, Netscape 7.x and above, CompuServe 7, AOL 9, Opera 7.11
On Mac : IE 5.2, Firefox 1.x, Netscape 7.x and above, AOL for OS X, Opera 6, Safari 1.x and above.
I am having login problems
If you have forgotten or lost your password please either reset your password here, talk to us in the chat, or call one of our trading rooms on 0208 1454 090 (Sports). We can reset the password once we have verified your identity and the new password will be automatically emailed to your registered email address.
What are cookies?
Our interface uses ‘Session Cookies’ and these must be enabled in your Browser before you can log in. Cookies are small amounts of data that a website can send to your web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it). We use cookies to enhance navigation and the functionality of our website to securely verify your identity.
Please follow the instructions below to allow your browser to accept Session Cookies.
How do I amend my Cookie/Security Settings?
In your browser toolbar at the top of your screen, select ‘Internet Options’ from the ‘Tools’ drop-down menu and then either:
Internet Explorer
Select ‘Internet Options’ from the ‘Tools’ menu and then select the ‘Privacy’ tab. Finally, Click on Advanced and opt to accept First and Third party Cookies.
Mozilla Firefox
Select ‘Options’ from the ‘Tools’ menu, then select ‘Privacy’. Expand the ‘Cookies’ heading and tick the box for 'Allow Cookies'.
Google Chrome
Go to Settings, and under the Advanced section, select Content Settings, then Cookies and make sure you are not blocking Third Party Cookies or make an expection for “sportingindex.com”.
Note: To find out which version of Internet Explorer you are using, click ‘Help’ and then ‘About Internet Explorer on your browser menu.
If you have any questions please call the Support team on 0208 1454 090.
I am having website connection problems
If you are having problems with connecting to the website, or if you can only see part of the home page, you might need to clear the temporary internet files/cache and delete your Cookies. This can be achieved by carrying out the following steps:
In Internet Explorer, select ‘Internet Options’ from the ‘Tools’ menu, select the ‘General’ tab and the ‘Delete…’ button in the ‘Browsing History’ section.
In Mozilla Firefox select ‘Options’, then ‘Privacy & Security’, then click on “Clear”.
In Google Chrome, go to History, then “Clear Browsing data” and make sure you clear the cache and cookies.
I've tried all the suggestions above but something is still wrong
If you would like help or advice on any problem please ring our help desk on 0208 1454 090 and they would be very pleased to help. Using the Internet and with your permission and assistance, we have the facility to connect directly to your computer to show you how to carry out the above tasks.
This process is started by you clicking on the following link: http://www.code123.co.uk
We then give you a session number to enter and we will then be able to connect to your machine.
The Sporting Index Remote Support service can be a very convenient and secure method to resolve more complicated problems. This is only done with your express permission and all sessions are independently recorded and stored.
Note: This facility will only work when you are connected via telephone to a Sporting Index IT Support Agent.
